Payment Options

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Utility Billing
Customer Service
Department

Keller Town Hall, 1100 Bear Creek Pkwy
P.O. Box 427, Keller, TX 76244-0427
Phone: 817-743-4060
Fax: 817-743-4194
E-mail: customer-service@cityofkeller.com
Hours: 8 a.m. to 5 p.m., Monday - Friday

The City of Keller offers several convenient ways to pay your city utility bill, including the online and phone City Utility Payment System:

Click to pay your city water utility bill online!

Check out our new Upgraded City Utility Payment System!

Pay Online
You may pay your monthly city utility bill online by Visa and MasterCard debit or credit cards (the system does NOT accept American Express or Discover Card.) Click on the Pay Online Here! icon located to the right to access the system 24 hours a day, 7 days a week. Credit Card payments are limited to two transactions per month, per account.

Customers log in to the City Utility Pay Online System by entering their account number and PIN (Personal Identification Number) that is printed on each city utility bill. The PIN is an 8-digit number printed just below the billing address.

Although payments are reflected on the system almost immediately, transactions will not post to your utility account until funds are transferred from the credit card company or financial institution. Please allow two business days for online payments to apply to your account and add extra time for days near a city holiday.

Pay by Phone
Call the automated phone number (817)743-4100 to access the City Utility Payment System. Be sure to have your account number and PIN handy, as you will be asked to respond to a series of prompts in order to obtain account information and make payments. Credit Card payments are limited to two transactions per month, per account.

Pay by Mail
Use the return envelope included with your bill and enclose the return portion of your statement to send payment by mail. If using your own envelope, mail to the City of Keller, P.O. Box 427, Keller, Texas 76244-0427. Checks should be made payable to the City of Keller. Do not pay with cash when paying by mail.

Pay In Person
The Utility Billing Department is always available for any and all customer service needs. Customers may make payments by cash or check. Credit card payments can also be made in person using Visa and MasterCard debit or credit cards (the system does not accept American Express or Discover Card.) Credit Card payments are limited to two transactions per month, per account. Simply bring both portions of your bill with you to Customer Service to expedite processing.

 

Utility Billing Department
Keller Town Hall
1100 Bear Creek Pkwy
Hours: 8:00 AM to 5:00 PM, Monday - Friday 

Pay by Dropping Off
An after hours drive-up drop box is located in the parking lot at the west end of Keller Town Hall, 1100 Bear Creek Parkway. Please be sure to pay by check made payable to the City of Keller. Do not pay with cash when depositing payments in the drive-up drop box.

Pay by Bank Draft
Pay your city utility bill the easy way by bank draft. No monthly checks to write; save on postage costs; it's convenient, fast, and easy; and monthly payments are drafted directly from your bank account on each due date. 

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