Coronavirus (COVID-19) Information

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The City of Keller is closely monitoring this rapidly evolving situation in coordination with the Tarrant County Public Health Department, the Texas Department of State Health Services and the Centers for Disease Control and Prevention. If you are looking for local resources for meals, activities and information on volunteer opportunities visit our Coronavirus Community Resources page.


Specific questions about COVID-19, including options for testing, are available by calling the 

Tarrant County COVID-19 Hotline: 817-248-6299

 

QUICK LINKS: 

Positive COVID-19 Cases in Keller & Tarrant County
Requirement Checklists for Businesses, Customers & More

 


RECENT EXECUTIVE ORDERS

To see previous disaster declarations and executive orders, scroll down to the Private Businesses section.

 

DECLARATION OF LOCAL DISASTER

Keller Mayor Pat McGrail declared a local disaster due to public health emergency, effective for 7 days, on March 16. The Keller City Council approved an extension of that declaration for 90 days at their meeting March 17.

 

FACILITY IMPACTS

Keller Senior Activities Center

 

CLOSED for now. City staff is working with area volunteers to meet the needs of seniors who rely on the center for meals.

Keller Public Library 

 

OPEN with limited capacity. Services will also continue through the drive-thru window. Adjusted hours: 10 a.m.-6 p.m. Monday through Friday, noon-5 p.m. Saturday and Sunday.

The Keller Pointe 

OPEN to members only with adjusted hours and restrictions. 

Keller Town Hall

 

OPEN

City of Colleyville-Keller Municipal Courts 

 

CLOSED. All court docket settings until further notice have been canceled and the court office building is closed to the public for business, though staff is available by phone at 817-503-1300. The municipal court website also offers many forms and applications that can be used for requests.

City Parks

 

OPEN 

Keller Regional Animal Adoption Center

The Humane Society of North Texas, which operates the Keller Regional Animal Adoption Center located at 330 Rufe Snow Drive, has closed all of their locations' lobbies to the public. All adoptions, surrenders, strays and returns to owners will be by appointment only. To make an appointment at the Keller Regional location, please call 817-743-4711.

 

UTILITY CUSTOMERS & PAYMENT OPTIONS

The city has suspended disconnections and late fees at this time to ensure residents are able to access water for hygiene and other purposes, particularly with schools and many businesses closed. As a reminder, utility bill payments may be made by bank draft or by credit card through our online portal. There is also a payment drop-box available in the parking lot on the west side of Keller Town Hall. For questions about your account, please call 817-743-4060.

 

GARBAGE & RECYCLING CUSTOMERS

There have not yet been any changes to Keller's garbage and recycling collection schedule. To help keep the potential spread of contamination to a minimum, Community Waste Disposal is asking that customers take the time to ensure all trash is bagged and tied.

Additionally, please sanitize your trash and recycling cart handle(s) prior to and after service. If you are possibly infected, wait four days before setting out trash and recyclables for collection.

 

PRIVATE BUSINESSES

On April 27, Gov. Abbott issued an executive order as part of Phase 1 of the Open Texas Plan effective May 1 and outlining a plan for additional openings during May. He followed up with a new order on May 5 with more detail for upcoming phases. 

May 1

  • Restaurants, retail shops, movie theaters, malls, museums, libraries and single-person offices may reopen, limited to 25% capacity. Capacity restrictions will expand to 50% as part of Phase 2. Interactive areas with hands-on activities, including children play areas, should remain closed
  • Licensed healthcare professionals may return to work under the rules of their respective licensing agencies, and licensed hospitals must reserve 15% of their capacity for treating COVID-19 patients.
  • No-contact outdoor sports are allowed, limited to groups of 4. Group size may expand as part of Phase 2

May 8 

  • Cosmetology salons — hair salons, nail salons, tanning salons and barber shops — will be allowed to open with restrictions, including one customer per stylist and appropriate social distancing. 
  • Weddings, funerals, memorials and burials may take place with the same regulations as religious services for a seated arrangement, and with receptions following the regulations of restaurants
  • Swimming pools may reopen at 25% capacity (indoor) or 25% normal operating limits (outside), but splash pads and water parks must remain closed

May 18

  • Gyms and exercise facilities will be able to reopen with 25% capacity. Initial restrictions will include showers and locker rooms remaining closed, requirements for customers to wear gloves covering their whole hand, and the disinfection of all equipment after each use. 
  • Non-essential manufacturing and other offices may reopen to the greater of the following: 10 employees, or 25% of their workforce, provided that social distancing can be maintained
  • Childcare centers may reopen with restrictions and enhanced sanitation practices in place, including modified drop-off and pick-up procedures, and screening of staff and children upon arrival. Standards for the number of children per caregiver – and square-foot requirements - have also changed.
  • Massage, personal care and beauty services including electrolysis, waxing, tattoo studios, piercing studios, and hair loss treatment and growth services, may reopen. Their restrictions are in line with those placed on hair and nail salons.
  • Youth Clubs (i.e. scouts, FFA, etc.) may resume, limited to no more than 10 individuals gathered at a time while indoors.

May 22

  • Restaurants may begin operating at 50% capacity, though child play areas, interactive games and video arcades must remain closed. The current regulations do not yet expand capacity for retailers, shopping malls or movie theaters beyond their current 25% occupancy restriction.
  • Bars, bowling alleys, aquariums, natural caverns, bingo halls and skating rinks may reopen at 25% capacity. Bar restrictions include providing service only to seated individuals, discouraging activities with close human contact like dancing, and guidelines similar to restaurants such as not allowing tables larger than 6 people.
  • Aquariums, natural caverns and similar facilities (excluding zoos) may reopen at 25% capacity
  • Rodeos and equestrian events may reopen at 25% capacity, though larger gatherings like county fairs are not yet allowed
  • Drive-in concerts may begin as long as spectators remain in their vehicles and in-person contact is minimized

May 29

  • Outdoor areas of zoos may reopen at 25% capacity. Children’s play area, interactive functions/exhibits and indoor portions of zoos, other than restrooms, must remain closed.

May 31

  • Professional basketball, baseball, softball, golf, tennis, football and car racing may resume without spectators physically present. Outdoor events may also submit a plan to the Texas Department of State Health Services to be allowed spectators, at 25% of normal operating limits. 
  • Youth camps, including overnight camps, may resume with restrictions and enhanced sanitation practices in place
  • Youth sport practices may resume with restrictions, including only one parent or guardian present as a spectator. Games and similar competitions, with or without spectators, may not begin until June 15.

June 3

  • All businesses currently operating at 25% capacity can expand their occupancy to 50%. This includes retailers, gyms, movie theaters, museums and libraries, zoos, aquariums, water parks, swimming pools, bowling alleys and more.
  • Bars and similar establishments may increase their capacity to 50% as long as patrons are seated
  • Restaurants may begin seating up to 10 people per table
  • Amusement parks and carnivals in counties with fewer than 1,000 confirmed positive cases of COVID-19 may reopen, at 50% capacity.

June 10

  • Fine arts performance halls and video game facilities may reopen, at 50% capacity

June 12

  • Restaurants may expand their occupancy levels to 75%

June 19

  • Amusement parks and carnivals in counties with more than 1,000 confirmed positive cases of COVID-19 may reopen, at 50% capacity.

Order History

 

CITY MEETINGS

In-person City Council, board and commission meetings have resumed. Residents will continue to have the option of watching upcoming City Council, Planning & Zoning, and Economic Development Board meetings through the website or local cable channel live streams.

 

DESIGNATED GROCERY SHOPPING HOURS

The following Keller grocers are providing designated shopping hours for seniors and other medically at-risk individuals:

  • Tom Thumb (1000 Keller Parkway), 7-9 a.m. Tuesdays and Thursdays
  • Kroger (976 Keller Parkway and 2061 Rufe Snow Drive), 6-7:30 a.m. Tuesdays and Thursdays
  • Natural Grocers (1501 Keller Parkway), 9-10 a.m. Sundays
  • Walmart Neighborhood Market (2130 Rufe Snow Dr.), 6-7 a.m. Tuesdays
  • Z Bar Cattle Co. (1632 Keller Parkway #200), 9-10 a.m. Tuesday - Saturday

 

WHAT YOU NEED TO KNOW ABOUT COVID-19

 

COUNTY/STATE HEALTH SERVICES LINKS

 

CENTERS FOR DISEASE CONTROL LINKS