Coronavirus (COVID-19) Information

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Coronavirus disease 2019 (COVID-19) is a respiratory illness that was first confirmed in the United States on Jan. 21, 2020. The City of Keller is closely monitoring this rapidly evolving situation in coordination with the Tarrant County Public Health Department, the Texas Department of State Health Services and the Centers for Disease Control and Prevention. If you are looking for local resources for meals, activities and information on volunteer opportunities visit our Coronavirus Community Resources page.

Specific questions about COVID-19, including options for testing, are available by calling the 
Tarrant County COVID-19 Hotline: 817-248-6299
during normal business hours

 

QUICK LINK: City of Keller Frequently Asked Questions 
Last Updated: March 30

 

WHAT YOU NEED TO KNOW ABOUT COVID-19

 

ACTIVE EXECUTIVE ORDERS

  • LATEST Tarrant County Stay Home, Work Safe Order
    • Judge Whitley signed a modified Stay Home, Work Safe Order on April 3 extending restrictions passed on March 24 through April 30 to mirror state orders. 
  • State of Texas Executive Order
    • Gov. Abbott issued an executive order on Tuesday, March 31 related to statewide continuity of essential services and activities through April 30. The order went into effect on April 2.

To see previous disaster declarations and executive orders, scroll down to the Private Businesses section.

 

DECLARATION OF LOCAL DISASTER

Keller Mayor Pat McGrail declared a local disaster due to public health emergency, effective for 7 days, on March 16. The Keller City Council approved an extension of that declaration for 90 days at their meeting March 17.

 

FACILITY IMPACTS THROUGH THURSDAY, APRIL 30

Keller Senior Activities Center

 

CLOSED. All extended trips are also canceled through April 30. City staff is working with area volunteers to meet the needs of seniors who rely on the center for meals.

Keller Public Library 

 

CLOSED with the exception of the DRIVE-THRU WINDOW. Materials placed on hold may be checked out through the drive-thru window and returned through the adjacent book drop on the west side of the building. Adjusted hours: 10 a.m.-6 p.m. Monday through Friday, noon-5 p.m. Saturday and Sunday.

The Keller Pointe 

 

CLOSED

Keller Town Hall

 

OPEN for services, but CLOSED to walk-in traffic. Staff is still on site to serve you! Please give the appropriate department a call or email for assistance. As a reminder, utility bill payments may be made by bank draft or by credit card through an online portal. There is also a payment drop-box available in the parking lot on the west side of the building.

City of Colleyville-Keller Municipal Courts 

 

CLOSED. All court docket settings until further notice have been canceled and the court office building is closed to the public for business, though staff is available by phone at 817-503-1300. The municipal court website also offers many forms and applications that can be used for requests.

City Parks

 

Parks and Trails are OPEN. Playgrounds, volleyball courts and basketball courts are CLOSED. Please note that KYA and KSA have also postponed their activities at the Keller Sports Park.

 

Keller Regional Animal Adoption Center

The Humane Society of North Texas, which operates the Keller Regional Animal Adoption Center located at 330 Rufe Snow Drive, has closed all of their locations' lobbies to the public. All adoptions, surrenders, strays and returns to owners will be by appointment only. To make an appointment at the Keller Regional location, please call 817-743-4711.

HSNT shelters are also near capacity, so the organization is making an urgent plea for emergency foster families to care for pets on a temporary basis.

 

UTILITY CUSTOMERS & PAYMENT OPTIONS

The city has suspended disconnections and late fees at this time to ensure residents are able to access water for hygiene and other purposes, particularly with schools and many businesses closed. As a reminder, utility bill payments may be made by bank draft or by credit card through our online portal. There is also a payment drop-box available in the parking lot on the west side of Keller Town Hall. For questions about your account, please call 817-743-4060.

 

GARBAGE & RECYCLING CUSTOMERS

There have not yet been any changes to Keller's garbage and recycling collection schedule. To help keep the potential spread of contamination to a minimum, Community Waste Disposal is asking that customers take the time to ensure all trash is bagged and tied.

Additionally, please sanitize your trash and recycling cart handle(s) prior to and after service. If you are possibly infected, wait four days before setting out trash and recyclables for collection.

 

PRIVATE BUSINESSES

March 19, Governor Abbott announced an executive order applying statewide restrictions for two weeks on private businesses and gathering sizes. Many of these restrictions were already in effect in the City of Keller following an amended disaster declaration by County Judge Glen Whitley on March 18, including limiting restaurants to drive-thru, delivery or take-out services only (no sit-down dining), and closing gyms and massage businesses.

The order also limited the size of gatherings to 10 people, and prohibited individuals from visiting nursing homes, or retirement or long-term care facilities unless to provide critical assistance.

On March 21, Judge Whitley issued a second amendment to his declaration further restricting "non-essential" businesses. It ordered the closure of spas, hair and nail salons, barbershops, estheticians and related personal care businesses; tattoo and piercing parlors; tanning salons; residential meeting spaces; event centers; hotel meeting spaces and ballrooms; outdoor plazas and markets; malls; and retail stores that do not sell essential household goods. It also prohibited in-person worship services, though staff is allowed to be on site to produce and record service for members to watch from home.

On March 24, Judge Whitley issued an executive order closing all non-essential businesses to the public.

On March 31, Gov. Abbott issued a second executive order to be in effect from April 2-April 30. The order keeps public schools closed through May 4 and establishes a new list of essential businesses, including houses of worship. Tarrant County responded with modifications to their Stay Home, Work Safe order that would extend its restrictions through April 30. 

 

CITY MEETINGS

Meetings of the Keller City Council and the Planning & Zoning Commission will be conducted via teleconference in April. Other boards and commissions have canceled their meetings for the month.

Residents will continue to have the option of watching our upcoming meetings through the website or local cable channel livestreams, and should refer to instructions stated on the agendas in order to participate in Persons to be Heard and public hearings.

 

DESIGNATED GROCERY SHOPPING HOURS

The following Keller grocers are providing designated shopping hours for seniors and other medically at-risk individuals:

  • Tom Thumb (1000 Keller Parkway), 7-9 a.m. Tuesdays and Thursdays
  • Kroger (976 Keller Parkway and 2061 Rufe Snow Drive), 6-7:30 a.m. Tuesdays and Thursdays
  • Natural Grocers (1501 Keller Parkway), 9-10 a.m. Sundays
  • Walmart Neighborhood Market (2130 Rufe Snow Dr.), 6-7 a.m. Tuesdays
  • Z Bar Cattle Co. (1632 Keller Parkway #200), 9-10 a.m. Tuesday - Saturday

 

KEEP CALM AND CARRY OUT! 

To keep up with Keller restaurants offering curbside take-out and delivery options, gift cards, specials and alcohol available with your to-go orders, visit www.keepitinkeller.com/covidupdates

That list is being updated daily as restaurants submit their latest information to staff.

 

CITY EVENTS

The following city events have been canceled:

  • Yappy Hour (March 13, March 20, March 27)
  • Family Fit Night (March 16)
  • Keller Fire Department Fill the Boot Campaign (March 17 & 19)
  • Public Arts Evening with the Artists (March 19)
  • Keller Spring Recycling Day (March 21)
  • KSAC Spring Craft Show & Market (March 28)
  • Winter Film Series - La Cenerentola (March 29)
  • Spring Egg Scramble & Sensory Egg Scramble (April 4)
  • Trash Bash (April 18)

 

NON-CITY EVENTS

Gov. Abbott in an executive order on March 19 limited the size of gatherings to 10 people, in line with the Centers for Disease Control. Events that have already informed the city of cancellations include: 

  • Shannon Brewery 5K (rescheduled to Aug. 15, 2020)
  • St. Patrick's Day Sprint Triathlon 
  • Casey's Kids 5K
  • Bear Creek Park Run
  • Connor's Car Show
  • Sports Fitness Funday
  • Eggstravaganza at Keller United Methodist
  • Walk Run Push Special Needs 5K 
  • Spring Fun Festival
  • Community Color Run & Sports Fair
  • Greater Keller Women's Club Garden of Roses Gala (rescheduled to June 18, 2020)
  • Just for J Goat Yoga (rescheduled to Sept. 12, 2020)

 

COUNTY/STATE HEALTH SERVICES LINKS

 

CENTERS FOR DISEASE CONTROL LINKS