The goal of Emergency Medical Services is the best possible outcome for the patient. Whenever someone calls "911," their phone call is answered by trained communicators who are certified in Emergency Medical Dispatch.  

Responders to an emergency medical call can include Keller police officers who are equipped with automatic external defibrillators, firefighter/paramedics on an advanced life support fire engine, and firefighter/paramedics on a mobile intensive care unit ambulance.

 Our Medical Director, Dr. Justin R. Northeim, D.O.,   began his medical career at the age of 15,   dispatching and eventually working on a paramedic 911 ambulance for Life Care Ambulance     Service in Cleveland, OH. While in Cleveland, he completed an externship with Metro Life Flight.   Dr. Northeim attended Bucknell University and graduated with a Bachelor’s Degree in   Biology/Spanish. 

 Dr. Northeim graduated from TUCOM—California with his Osteopathic Medical Degree and     subsequently completed his Traditional Year Internship at University Hospitals of Cleveland and   Emergency Medicine Residency at Michigan State University. He received his Board Certification   in Emergency Medicine and EMS. After residency, he worked for HealthEast Care System in the   Minneapolis/St. Paul area and then moved to the DFW area where he worked for Questcare   Partners.

 Dr. Northeim became an executive partner at Questcare and served on their board. While at Questcare, he served as the Medical Director for several Fire/EMS agencies in Denton County and was a member of the Emergency Medical Task Force.

He then joined Integrative Emergency Services which provides emergency medicine staffing for all of the Baylor Scott and White, John Peter Smith, and CHI St Luke facilities, and currently serves as the BEST EMS Assistant Director.

BEST EMS now serves as the Medical Control entity for more than 50 agencies in Texas. Dr. Northeim is the NCTTRAC EMS Committee Co-Chairman, Assistant Professor in the Department of Emergency Medicine at the TCU Burnett School of Medicine, and Medical Director for both North Central Texas College EMT/Paramedic and Parker County Hospital District EMS programs. He is IBSC Flight Paramedic Certified and a National Registered Paramedic. He was awarded the 2021 Medical Director of the Year Award for the State of Texas.