Frequently Asked Questions

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Water & Wastewater


Q. How can I get city water and sewer lines located?
A. Call Public Works Administration at (817)743-4080 and request water and sewer line locates. The city will locate water and sewer lines that are maintained by the city and within city right-of-way and/or easements.

Q. Is the City of Keller part of the DIG TESS one call system for locating underground utilities?
A. The city is not part of the DIG TESS one call system. To locate underground utilities other than city water and sewer lines, call 1(800)DIG-TESS a minimum of 48 hours prior to digging.

Q: Where do I go to pay my water bill?
A: Contact Customer Service (Utility Billing Division) located at 1100 Bear Creek Pkwy, (817)743-4060

Q: I received a notice that my water will be turned off.
A: Contact Customer Service (Utility Billing Division) located at 1100 Bear Creek Pkwy, (817)743-4060.

Q: Is there a charge for calling the City to investigate sewer problems?
A: No, this is part of the Public Works Utility Division’s daily operations.

Q: How do you find out if water and sewer service is available to a property?
A: Contact Public Works Administration at (817)743-4080.

Q: I need to get a water/sewer tap made.
A: Contact Public Works Administration at (817)743-4080.

Q: How do I report a wastewater backup or a water leak during and after normal working hours?
A: Call (817)743-4200 - 24 hours a day, 7 days a week - if you have a water leak or sewer flow problems in your home.

Q: Where does Keller water come from?
A: The City of Keller purchases treated water from the City of Fort Worth.

Q: Is the water in Keller tested?
A: the City of Keller is required by the Texas Commission on Environmental Quality to sample the water for bacterial contamination once a month at numerous locations in the distribution system.

Q: How do I get information on abandoning an existing Septic Tank and connecting to City Services?
A: Contact Public Works Administration at (817)743-4080.

Q: What is the city's policy on Sanitary Sewer extension for developed properties or existing subdivisions?
A: Contact Public Works Administration at (817)743-4080 or review.

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