Click to pay your city water bill online!

City Utility Payment System!

The Customer Service (Utility Billing) Division is responsible for administering the City's revenue generation for water, wastewater, residential garbage and recycling, and drainage utilities.

These activities include administration oversight of water meter maintenance, reading, customer billings, customer collections, customer connects, customer disconnects, customer inquiries, and customer service duties.

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Phone: 817-795-9300
Fax: 817-392-9301
Email: custsvc@CWD.to

Download CWD's 
Garbage & Recycling Service Brochure (PDF)

Utility Billing Customer Service 817-743-4060
For department information, water service connections, garbage and recycling services, and billing and payment options

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City Utility Online Payment System

817-743-4100
For payment of your monthly city utility bill by telephone or online

Telephone: 817-743-4060
Fax: 817-743-4194
Email: customer-service@cityofkeller.com
Mailing Address: P.O. Box 427, Keller, TX 76244-0770
Physical Address: Keller Town Hall, 1100 Bear Creek Pkwy
Hours: 8 a.m. to 5 p.m., Monday-Friday

Rachel Frazier, Utility Billing Supervisor

  Email: rfrazier@cityofkeller.com

Janice Holland, Utility Billing Manager
  Email: jholland@cityofkeller.com

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