Applications for new city utility service can be made by calling Utility Billing Customer Service at 817-743-4060, or by coming in to visit the department at Keller Town Hall, 1100 Bear Creek Parkway.

A deposit for new service connection is required. Typically, a residential deposit is $80. A non-residential deposit will depend on the type of service and anticipated water usage. A $15 activation fee will be charged for each new account. 

Our utility billing customer service representatives will be happy to explain more.

NEW HOURS

In an effort to expand service opportunities for our customers and improve work/life balance for our staff, the City of Keller launched new operating hours at Keller Town Hall in 2022. Those new hours are 7:30 a.m. to 5:30 p.m. Monday through Thursday, closed Fridays.

In light of our adjusted schedule, please note that new service connection requests received by 3 p.m. on Thursdays will receive same-day service. New service connection requests received on Fridays will be handled on a case-by-case basis; please email customer-service@cityofkeller.com and a member of staff will be in touch.